z bus Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") applies to all services, websites, and mobile applications of the z bus platform. When you register, log in, or use any service on z bus, you agree to the terms of this Policy.

z bus places the highest priority on protecting users' personal information. We believe that digital security is not just a technical matter — it is the foundation of trust. By reading this policy, you will understand what information we hold, why we hold it, and what rights you have.

What Information We Collect

z bus may collect user information in various ways. The categories of that information are listed below:

2.1 Information Provided Directly by You

Information you provide yourself, such as during registration or when updating your account:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• bKash, Nagad, or Rocket wallet number (for transactions)
• Username and password chosen by the user

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

2.3 Transaction-Related Information

During deposits and withdrawals, the transaction amount, date, method (bKash, Nagad, or Rocket), and reference number are recorded. This information is essential for financial verification and fraud prevention.

Purpose of Information Use

z bus uses collected information only for the purposes described below. No information is used for any other purpose without the user's explicit consent.

• Account management: To complete registration, login, and identity verification processes.
• Financial transactions: To safely process deposits and withdrawals.
• Customer support: To verify your account information when resolving issues via live chat or email.
• Security and fraud prevention: To detect and stop suspicious activity.
• Service improvement: To analyse data and make the user experience easier and faster.
• Communication: To send important updates, policy changes, or security notices.
• Responsible gaming: To identify unusual playing patterns and provide support when needed.

Information Disclosure and Third Parties

z bus may share limited information with the following parties in specific circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with the technology partners we work with for payment processing, technology infrastructure, or game operations. These partners are contractually bound to follow z bus's privacy standards.

4.2 Legal Obligations

z bus may disclose relevant information in response to legal directives, court orders, or valid requests from government authorities. In such cases, we provide only the minimum information required.

4.3 What We Never Do

• We do not sell information to third parties for advertising or marketing purposes.
• We do not share information with unrelated organisations.
• We do not store the full credentials of your payment wallet anywhere.
• We do not send unsolicited marketing messages without your permission.

Data Security Measures

z bus employs multiple layers of technical and administrative measures to protect user information:

• SSL/TLS encryption: All communication on the platform runs through encrypted connections, eliminating the risk of data theft in transit.
• Password hashing: Your password is never stored directly; only an encrypted hash is kept.
• Two-step verification: OTP-based additional verification applies to sensitive actions.
• Restricted access: Only authorised staff can access the necessary information.
• Regular audits: Security measures are regularly reviewed and updated.
• Data minimisation: We collect only the information strictly necessary to provide the service.

Cookies and Tracking Technology

Cookies and similar technologies are used on the z bus platform. Cookies are small text files stored on your device that recognise you on your next visit.

6.1 Cookies We Use

You can disable cookies from your browser settings, though doing so may limit some platform functionality.

Data Retention and Deletion

z bus retains user information only for as long as it is needed to provide the service or meet legal obligations.

• Active accounts: All profile and transaction information is retained while the account is active.
• Closed accounts: Financial transaction records may be kept for a set period even after an account is closed.
• Data deletion requests: Users may request deletion of their personal information by email, which will be fulfilled within legal limits.

User Rights

As a z bus user, you have several rights over your own information:

• Right to know: You can ask what information we hold about you.
• Right to correction: You can request that incorrect or outdated information be corrected.
• Right to deletion: In certain circumstances, you can request that your information be deleted.
• Right to restrict processing: In some cases, you can object to how your information is used.
• Data portability: You can request a copy of your information.

To exercise these rights or for any questions, contact our support team. Our 24/7 live chat and email support is available in both Bengali and English.

Protection of Minors

z bus strictly prohibits its services for anyone under 21 years of age. An age verification process is carried out at the time of registration. If it comes to our attention that a minor has registered using false information, that account will be closed immediately and the relevant information will be handled appropriately.

Full details on age restrictions and account eligibility can be found on our Terms and Conditions page.

Policy Changes and Contact

z bus may update this privacy policy at any time. In the case of significant changes, registered users will be notified via their registered mobile number or email. The date of any change will always be noted on this page.

For any questions or complaints regarding the privacy policy, contact our support team directly. Email: [email protected]

For answers to general questions about our services, you can visit the Frequently Asked Questions (FAQ) section.